We respect the privacy and anonymity of every user of our website.
Personal data (such as name and/or email address) will be collected only when voluntarily provided by the user, and solely for the purpose of enabling the purchase of our products and services through our website.
We undertake not to disclose personal data to third parties without the user’s explicit prior consent.
Users have the right to contact us at any time to:
– object to the collection or processing of their personal data, and/or
– request access to, correction, or deletion of their personal data
Data Controller
The data controller responsible for the collection and processing of personal data on this website is Iva Peroković.
Personal data collected through this website will be processed fairly, lawfully, and in good faith, strictly for the purposes described in this Privacy Policy. Personal data will not be transferred, sold, or made available to third parties.
The data controller may be exempt from this obligation only in cases of serious breaches of these terms, or illegal activities by the user in which case personal data may be disclosed in accordance with applicable laws and regulations of the Republic of Croatia.
All personal data is protected in accordance with the Croatian Personal Data Protection Act and the General Data Protection Regulation (EU) 2016/679 (GDPR).
Cookies Policy
This website uses cookies.
Cookies are small text files stored on your device to improve website functionality and user experience.
We use cookies to:
– personalise content and advertisements
– provide social media features
– analyse website traffic
We may share information about your use of our website with our social media, advertising, and analytics partners, who may combine it with other information you have provided to them or that they have collected through your use of their services.
Types of Cookies
Some cookies are strictly necessary for the operation of the website and do not require consent. Other cookies (such as analytics and marketing cookies) are used only with your consent. Some cookies may be placed by third-party services that appear on our pages.
Managing Cookies
You can change or withdraw your consent at any time via the Cookie Declaration available on our website. By continuing to use this website, you consent to the use of cookies in accordance with this policy.
Scope of Consent
Your consent applies to the following domain: www.exploremorecroatia.com
General Terms and Conditions
Article 1
GENERAL PROVISIONS
These General Terms and Conditions for providing tourist services are an integral part of the Contract–Voucher between the travel agency Explore More Croatia and the travel Client.All information and conditions in the Itinerary and in these General Terms and Conditions are binding for both parties, unless otherwise determined between the Travel agency and the Client. By confirming and paying for the service, you confirm that you fully accept these General Terms and Conditions. You should read these Terms and Conditions carefully.
Article 2
CONTENT OF THE OFFER
We ensure the service according to the information published on the day of reservation and confirmation, and according to the description and travel period confirmed in the reservation. We guarantee the above except in cases of force majeure or exceptional circumstances that cannot be foreseen or prevented. Under force majeure and exceptional circumstances, we understand: death, sudden sickness, or accident with severe physical injury of a Client or his/her close family member; war; strikes; terrorist actions; natural disasters; limitations issued by authorities. We are not obliged to offer services which are not in accordance with these General Terms and Conditions.
Article 3
RESERVATIONS AND PAYMENT
Reservations (bookings) of our services can be made by e-mail. You are obligated to provide all correct information required for the reservation procedure. By confirming a reservation, you confirm that you are fully aware of and accept these General Terms and Conditions.
Payment can be made via an invoice (bank transaction) sent to the Client prior to the service.
Article 5
SETTLEMENT OF COMPLAINTS
Complaint procedure:
– You are obligated to report a complaint to the tour guide or service provider on the spot.
– If the reason for the complaint occurs during the service, you are obligated to report it immediately upon occurrence.
– You are obligated to cooperate with the service provider and our tour guide with the intention of eliminating the causes of the complaint.
– If you accept the proposed solution which corresponds with the service rendered on the spot, we are not obligated to consider additional complaints.
– If the problem is not resolved on the spot following intervention, you are obligated to submit a written complaint to us along with supporting documents and photographs within the next 15 days after the end of the service.
Complaints may be submitted trough our contact form on this website
Article 6
SECURITY OF YOUR PERSONAL INFORMATION
Your personal information is required for processing the requested service. Personal information provided to us voluntarily will be used for communication between you and us. We are obligated not to disclose personal information to third parties, except for the purpose of carrying out the requested service.
Article 7
INSURANCE
We strongly recommend that you arrive for your holiday fully insured and ensure that all activities you will undertake are covered by such insurance. This insurance must include emergency evacuation and repatriation costs in respect of all activities.
Article 8
FINAL PROVISIONS
If any party finds the resolution of a dispute unsatisfactory, they are entitled to initiate court proceedings. Any such dispute shall fall under the jurisdiction of the competent court in Zagreb.